Support

Contact

For any question, problem, refund request, privacy request, or feedback, email support@snapsprint.org. We aim to reply within 2 business days.

Common questions

Is Anchor a replacement for therapy?

No. Anchor is a supportive AI companion for everyday stress and hard moments. It is not therapy, counseling, or medical advice, and it does not replace care from a qualified professional. If you need clinical support, please see a licensed therapist or your doctor.

Is what I say private?

Mostly, and we will be precise rather than flatter ourselves. Your name and your breathing and grounding sessions stay on your device. Your voice does not, by default: speaking sends your audio, encrypted, to AssemblyAI to be turned into text, because that is far more accurate than transcribing on the phone. You can switch to fully on-device transcription in Settings › Privacy & Data, or just type; the mic is always optional. Your messages go to Google Gemini so it can reply, and a distilled memory of what helps you, including your mood over time, syncs to your own private cloud space so Anchor remembers you, only with your consent, and Google never uses it to train its models or for advertising. You can erase everything anytime from Settings, and delete your account along with all cloud data from Settings › Account. Full details are in the Privacy Policy.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings on iPhone › your Apple Account › Subscriptions › Anchor and tap Cancel. You'll keep access until the end of the current period. Deleting the app alone does not cancel a subscription.

How do I get a refund?

Refunds for App Store subscriptions are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple Account, and request a refund for the Anchor charge. Apple usually decides within a few days.

I'm having a problem with the app.

Email support@snapsprint.org with: your iPhone model, iOS version, the app version (Settings › About in Anchor), and a short description of what happened. A screenshot or screen recording helps. We'll get back to you quickly.

How do I delete my data?

Inside the app, go to Settings › Privacy & Data › Forget everything Anchor remembers. This wipes your distilled memory on your device and in the cloud, instantly. If you signed in with Apple, use Settings › Account › Delete account & data to also remove your auth identity. If you'd rather request deletion by email, write to support@snapsprint.org and we'll confirm within 30 days.

Can I use Anchor without an account?

Yes. Anchor works fully without signing in. Sign in with Apple is optional and only used to back up your private memory across devices.

Does Anchor work offline?

The AI conversation needs an internet connection. Breathing and grounding exercises work fully offline. Mood check-ins can be logged offline too, then sync to your memory once you're back online.

How much does it cost?

Anchor is a subscription, and crisis support is always free on every tier, never behind the paywall. Two tiers: Anchor Plus ($9.99/wk or $69.99/yr, 300 conversations a month) and Anchor Pro ($24.99/wk or $149.99/yr, 1,200 conversations a month). Yearly plans include a 7-day free trial the first time, so you can try everything before you are charged. See the Terms for details.